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Shipping policy

Thank you for shopping with SkinInsight. We take pride in delivering our products safely and promptly. This Shipping Policy outlines our order processing, timelines, delivery coverage, and other important details.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Orders placed after 3:00 PM IST may be processed the next business day.

2. Shipping Timelines

  • Metro Cities: 2–4 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote or Rural Areas: 7–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or regional restrictions.

3. Shipping Partners

We work with trusted national courier services such as Delhivery, Bluedart, DTDC, and other reputed partners to ensure safe delivery. You'll receive an email or SMS notification with tracking details once your order ships.

4. Tracking Your Order

Once dispatched, you can track your shipment via the tracking link provided in your confirmation email or by visiting the My Orders section on our website.

5. Delivery Coverage

We currently deliver across India. International shipping is unavailable for now. Stay updated about new regions by following our social media channels or subscribing to our newsletter.

6. Shipping Charges

Free Shipping applies to all prepaid orders above ₹599. Orders below this value or Cash-on-Delivery (COD) purchases may include a nominal delivery fee.

7. Cash on Delivery (COD)

COD is available for select pin codes only. Additional charges may apply. Please ensure correct address and availability to receive your order.

8. Delays or Non-Delivery

If your order is delayed, lost, or incorrectly delivered, please contact us within 7 days of the expected delivery date at skininsight.store@gmail.com. Our support team will coordinate with the courier partner for resolution.

9. Damaged Packages

Inspect your package upon delivery. If an item is damaged, defective, or incorrect, report it within 48 hours with photos of the outer box and product. We’ll assist you as per our Return & Refund Policy.

10. Address Changes or Incorrect Details

After order confirmation, the shipping address cannot be modified. Orders with incorrect details may incur re-delivery or return fees. Please verify your address before checkout.

11. Contact Us

Email: Skininsight29@gmail.com
Address: Sector 32, 1104A, Bhutani City Centre, Noida, Uttar Pradesh, India 201301
Phone: +91 84485 17186

For any shipping or delivery queries, please contact our support team. We’re committed to providing a smooth, transparent, and reliable delivery experience for every SkinInsight customer.

Still have questions? Contact Support

ABOUT OUR BRAND

SkinInsight is more than just skincare — it’s a journey toward healthier, happier skin. Each formulation is created with powerful actives and nurturing botanicals to deliver visible results without compromise.

BRILLIANCESKIN INSIGHT PRIVATE LIMITED - Registered Address: Sector 32, 1104A, Bhutani City Centre, Sector 32, Noida, India 201301, 201307 Noida Uttar Pradesh, India Phone: +91-208448517186 Email: contact@skininsights.in Contact Form: click here Opening Hours: Monday to Saturday - 9:00 AM to 6:00 PM(IST) Response Hours: Our customer service team typically responds within 48 hours from Monday to Saturday

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Our Commitment :

At SkinInsight, our commitment goes beyond skincare — it’s a promise to bring science, safety, and self-care together in every bottle. We believe that skincare should not be complicated, but it should always be effective, honest, and kind to your skin. Each of our formulations is carefully developed with dermatologically tested ingredients that address real skin concerns — from dullness and dryness to acne and pigmentation — without compromising your skin’s natural balance. We work with trusted labs and expert formulators to ensure that every product meets the highest standards of purity and performance. Our promise is transparency — we tell you exactly what goes inside, and why. We stand by clean, cruelty-free beauty, free from parabens, sulfates, silicones, and harsh chemicals. Because we care about what touches your skin as much as you do. At SkinInsight, our vision is simple yet powerful — to help you embrace your natural glow, feel confident in your own skin, and redefine beauty through care that’s thoughtful, effective, and real.

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